CHRISTMAS & HOLIDAY 2024 MENU

Holiday FAQ

Need Help? We've got you covered!

What is the order cut-off date?

Friday, Dec. 20th 12PM (noon)
No further Christmas or holiday orders will be accepted for Christmas week after this date and time.

I missed the order cutoff, what do I do?

All advance orders will be closed on Friday, Dec. 20th 12PM (noon. No further online orders will be accepted after this date and time.
But don't worry! We are open until the 24th of December at 3pm after the cutoff date to walk in customers! We will have plenty of extra options available for you all week long on a first come, first served basis.

What are the available delivery and pick up dates for the Christmas & holiday menu?

Delivery Dates: Up until Dec. 24th, 2024
Store Pickup Dates: Up until Dec. 24th, 2024 @2:30PM

How do I place an order?

Placing an order is easy!
Add the items you want to your shopping cart. When you're finished, go to the shopping cart and select either 'local delivery' or 'store pickup'. Select your preferred date and then secure your order with a credit card payment.
All orders are processed though our website.
We do not accept advance orders in store or by phone.

How much does delivery cost?

Delivery is a paid service. Bunner's uses a third party courier to deliver your products. We charge you exactly what the courier charges us to make the delivery. Your delivery fee is zone based and is automatically calculated at checkout based on your postal code.

What are your Christmas week hours?

HOLIDAY HOURS:

Sunday, Dec. 22nd 10am-7pm
Monday, Dec. 23rd 10am-7pm

Tuesday, Dec. 24th 10am-3pm

Wednesday, Dec. 25th CLOSED

Thursday, Dec. 26th CLOSED

Friday, Dec. 27th CLOSED

Tuesday, Dec. 31st 10am-5pm

Wednesday, Jan. 1st CLOSED

Do you offer 'specific time of day' delivery?

We do not offer this option. Your delivery will arrive between the hours of 11am and 7pm on the date you have scheduled.
Our delivery service will send you an automated text notification on the day of delivery (keeping you updated as to the estimated time of delivery).

I need my delivery at a specific time of day, what should I do?

If you need your order to arrive at a specific time of day (ie: by 2pm on a Sunday for a 3pm celebration), we suggest that you book your delivery for the day BEFORE your celebration. This way you won't be stressed waiting for your order to arrive. Our products keep very well overnight in the fridge and we will be happy to advise you by email or phone on how to best store your products. Please contact customerservice@bunners.ca for info.

What is your cancellation & refund policy?

CANCELLATION:
A minimum of 24 hours notice before your scheduled delivery or store pickup date is required to cancel an order.

REFUNDS:
We guarantee that your product will be free from quality defects at the time of shipment.

However, if there is an issue with the product itself, or should a problem occur in transit, please contact our customer service team at customerservice@bunners.ca. We will do our best to resolve the issue for you ASAP.

If you receive products that were damaged as a direct result of our delivery service, please send us a photo of the damage so that we can report the issue to our courier company.
Depending on the circumstances, we can offer a refund to your credit card or a store credit. This is determined on a case by case basis.

My product arrived damaged. What should I do?

Product damage resulting from external factors while on delivery is covered under our refund policy. Please notify us within 24 hours of receiving your goods.

Should a problem occur in transit, please contact customerservice@bunners.ca. Kindly send us a photo so that we can better understand the cause of the issue and report the incident to our delivery service.